Information we process
We process account and organization details, monitoring configuration, run metadata, incident history, notification settings and billing references required to operate the service.
Browser evidence may contain page content selected by the customer. CrawlPanel masks configured secrets and applies evidence redaction, but customers remain responsible for choosing appropriate monitored targets and test data.
How information is used
Information is used to authenticate users, execute requested checks, deliver alerts, calculate reliability, generate reports, enforce plan limits, prevent abuse and provide support.
We do not sell personal information or use customer monitoring evidence for advertising.
Storage and retention
Run history, screenshots and traces follow the retention policy of the effective plan. Account, audit and billing records may be retained where required for security, contractual or legal reasons.
Customers can remove projects and monitors through the product. Some historical records are retained to preserve incident and reporting integrity until their retention window expires.
Service providers
CrawlPanel may use infrastructure, email and payment providers to operate the service. Stripe processes payment details; CrawlPanel stores provider references rather than complete card data.
Provider access is limited to the function they perform and is subject to their applicable terms and data protection commitments.
Your choices
You may request access, correction or deletion of personal information by contacting privacy@crawlpanel.com. Some requests may require identity verification or be limited by legal retention obligations.
Contact
Questions about this policy can be sent to privacy@crawlpanel.com. This document remains a launch draft until final legal review.